Privacy Policy
We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data when you engage with our business scaling education services.
Information We Collect
When you interact with Insight‑flowspot, we collect various types of information to provide you with personalized educational experiences and business insights. This helps us understand your learning needs and deliver relevant content.
Personal Information
Name, email address, phone number, company details, and professional background information you provide during registration or consultation requests.
Learning Data
Course progress, webinar attendance, downloaded materials, quiz results, and engagement metrics to track your educational journey.
Technical Information
IP address, browser type, device information, and website usage patterns to optimize our platform performance and user experience.
Communication Records
Email correspondence, support tickets, feedback submissions, and consultation notes to maintain service quality and continuity.
How We Use Your Information
Your data serves specific purposes in delivering our business scaling education services. We use this information responsibly to enhance your learning experience while respecting your privacy preferences.
- Deliver personalized learning programs and recommend relevant business scaling content
- Process enrollments, manage your account, and provide technical support
- Send educational updates, course announcements, and industry insights via email
- Analyze learning patterns to improve our curriculum and platform functionality
- Conduct research on business education effectiveness with anonymized data
- Comply with legal requirements and protect against fraudulent activities
Data Sharing and Third Parties
We carefully manage when and how your information is shared. Our partnerships are limited to service providers who help us deliver better educational experiences while maintaining strict data protection standards.
Limited Sharing Scenarios
We share your information only with trusted service providers like email platforms, learning management systems, and payment processors. These partners are contractually bound to protect your data and use it solely for providing services to us.
We never sell your personal information to third parties for marketing purposes. Any data sharing occurs under strict confidentiality agreements and complies with Taiwan's Personal Data Protection Act requirements.
Your Privacy Rights
Under Taiwan's Personal Data Protection Act, you have specific rights regarding your personal information. We've designed simple processes to help you exercise these rights effectively.
Data Security and Protection
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, or disclosure. Our approach combines technical safeguards with administrative controls.
Encryption Standards
All sensitive data is encrypted using AES-256 encryption during transmission and storage, ensuring your information remains secure.
Access Controls
Limited staff access based on job responsibilities, with regular access reviews and mandatory privacy training for all team members.
Regular Audits
Quarterly security assessments and vulnerability testing to identify and address potential risks proactively.
Incident Response
Established procedures for detecting, responding to, and recovering from security incidents with prompt notification protocols.
Data Retention and Deletion
We retain your personal information only as long as necessary to provide our educational services and comply with legal obligations. Different types of data have specific retention periods based on their purpose and regulatory requirements.
Retention Schedule
- Active learning records: Maintained during program participation plus 3 years
- Financial records: 7 years as required by Taiwan tax regulations
- Communication logs: 2 years for service quality purposes
- Technical data: 1 year for platform optimization analysis
- Marketing preferences: Until withdrawal of consent or account closure
When retention periods expire, we securely delete or anonymize your data using industry-standard methods. You can request early deletion, though some information may need to be retained for legal compliance.
International Data Transfers
While our primary operations are based in Taiwan, some of our educational technology partners operate globally. When your data is transferred outside Taiwan, we ensure appropriate safeguards are in place to maintain protection levels equivalent to Taiwan's privacy standards.
These transfers occur only with your consent or when necessary for service delivery, such as accessing cloud-based learning platforms or processing international payments. All international partners must demonstrate adequate data protection measures and sign data processing agreements that comply with Taiwan's Personal Data Protection Act.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content recommendations. You have control over these technologies and can manage your preferences at any time.
Essential Cookies
Required for basic website functionality, user authentication, and security features. These cannot be disabled.
Analytics Cookies
Help us understand how visitors use our site to improve user experience and educational content delivery.
Preference Cookies
Remember your settings and preferences to provide a personalized learning experience across sessions.
Children's Privacy
Our business scaling education services are designed for adult professionals and business owners. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have inadvertently collected such information, we will promptly delete it from our systems.
Parents or guardians who believe their child has provided personal information to us should contact our privacy team immediately. We will work quickly to remove any unauthorized data and implement additional safeguards if necessary.
Policy Updates and Changes
We review and update this privacy policy regularly to reflect changes in our services, technology, and legal requirements. When significant changes occur, we'll notify you via email and provide at least 30 days' notice before implementing new practices.
Minor updates, such as clarifications or contact information changes, will be posted on our website with updated effective dates. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Privacy Questions and Contact Information
If you have questions about this privacy policy or wish to exercise your data rights, please contact our privacy team:
Email: help@insight-flowspot.com
Phone: +886223955770
Address:
No. 3, Lane 482, Minghu Rd
East District, Hsinchu City
Taiwan 300
We respond to privacy inquiries within 5 business days and provide detailed responses within 30 days as required by Taiwan law.